Apply for HELB Loans Online: HEF Portal

HEF Portal: Apply for HELB Loans Online

Are you a Kenyan student seeking higher education? Do you need financial assistance to support your tuition fees and upkeep expenses? Look no further than the Higher Education Loans Board (HELB) in Kenya. The HELB loans help thousands of students in Kenya access higher education by providing them with the necessary financial aid. In this blog, we will explore how you can apply for HELB loans through the HEF Portal, the benefits of these loans, and provide tips and tricks for a successful application. So, let’s dive in and discover how the HEF Portal can make your higher education dreams a reality.

Table of Contents

Understanding the HELB Application Process

Before we delve into the application process, let’s familiarize ourselves with the Higher Education Loans Board (HELB). The HELB is a key player in making higher education accessible to Kenyan students. It provides loans to eligible students, enabling them to pursue their education without financial barriers. Understanding the application process is crucial for all prospective applicants, as it ensures that you have the necessary knowledge to successfully navigate the system and secure your funding. Now, let’s explore what exactly the HELB loan entails.

What is the HELB Loan?

The HELB loan is a vital financial aid tool for Kenyan students pursuing higher education. It serves as a lifeline, allowing students to overcome financial obstacles and access the education they deserve. The loans provided by the HELB cover tuition fees, upkeep, and other education-related expenses. With the support of the HELB, countless learners have been able to realize their educational aspirations and contribute to the development of Kenya.

The Importance of HELB Loans for Kenyan Students

HELB loans play a crucial role in facilitating higher education access for Kenyan students. As beneficiaries of these loans, students can focus on their studies without the burden of worrying about tuition fees and other expenses. The importance of HELB loans cannot be overstated in the higher education landscape, as they bridge the financial gap and ensure that deserving students can pursue their academic goals.

Eligibility Criteria for HELB Loans

To access the benefits of HELB loans, it is important to be familiar with the eligibility criteria. These criteria serve as benchmarks for determining who qualifies for the loans. As a prospective applicant, understanding these requirements is crucial to determine if you meet the criteria for eligibility. By ensuring that you meet the necessary eligibility standards, you can position yourself for a successful loan application.

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How to Apply for HELB Loans through the HEF Portal

Now, let’s explore the process of applying for HELB loans through the HEF Portal. HEF, which stands for Higher Education Funding, is an online platform designed to simplify and streamline the loan application process for Kenyan students. With the introduction of the HEF Portal, applicants can now conveniently apply for HELB loans from the comfort of their own homes or anywhere with internet access. This mobile app has revolutionized the loan application process, making it more accessible and user-friendly. If you’re ready to embark on your higher education funding journey, let’s begin by creating an account on the HEF Portal.

Type of Loan Application

There are two types of undergraduate loan applications:

  1. First Time Application-This is for applicants who are applying for the first time.
  2. Second & Subsequent Application-This is for applicants who are applying for the second, third, fourth time as per the program duration.

Note: The number of loans one is eligible for depends on the program duration. For example, one is given loan 4 times for a 4-year program or 5 times for a 5-year programme.

How to apply for a HELB Loan as a First Time Applicant:

  1. Visit website to access the Student Portal and click on “create an account” to register.
  2. Once the account is created, log in and select the appropriate Undergraduate First Time Loan Application Form [LAF].
  3. Read the literature or view the videos on Financial Literacy and participate in the brief exercise online.
  4. Access and fill the loan application form.
  5. Print TWO copies of the duly filled Loan Application Form [Mandatory].
  6. Have the forms appropriately filled, signed, and stamped by the relevant authorities.
  7. Attach all the documents as per the checklist and present one copy of the duly filled Loan Application Form at:
    • Any of the following Huduma centers nearest to you: Bomet, Bungoma, Chuka, Eldoret, Embu, Garissa, Nairobi GPO, Kakamega, Kericho, Kilifi, Kisii, Kisumu, Kitale, Kitui, Lodwar, Machakos, Makueni, Meru, Migori, Mombasa, Murang’a, Nakuru, Nandi Narok, Nyeri, Taita Taveta, Thika and West Pokot for free and secure delivery; or
    • HELB Student Service Centre on Mezzanine 1, Anniversary Towers, University Way, Nairobi.
  8. Retain a complete copy of the Loan Application Form [This is mandatory].
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  1. Please ensure that you read, understand, and follow the instructions provided at the beginning of the online loan application process including reading and undertaking the HELB Financial Literacy Programme.
  2. It is recommended that students prudently manage their HELB loans once disbursed to cater for Tuition, books, stationery, accommodation, and subsistence.


  1. A copy of the Applicant’s national ID Card.
  2. Copies of the parents’ National ID Cards/death certificate where the parent is deceased.
  3. Copies of both guarantors’ National ID Card.
  4. A copy of the applicant’s admission letter and KCSE result slip/certificate.
  5. A copy of the applicant’s Bank ATM/Bank card (for Government sponsored students only).
  6. A copy of the applicant’s Smart Card from the institution.
  7. One recent colored passport size photograph of the applicant.

How to apply on the HELB App as a second and Subsequent applicant

  1. Applicants should visit Google play store and download the HELB Mobile Application.
  2. Register your details (First name, Phone, Email Address, National ID and KRA PIN number) on the HELB App to generate a PIN which you will use to log in and accept the license agreement. Ensure that you use the Safaricom number that you use for Mpesa transactions and it should be registered in your name.
  3. Read the mandatory Financial literacy notes and undertake a brief Question & Answer to appreciate the purpose of credit. Scroll down to view results then click “proceed”.
  4. Click on loans then select undergraduate loans to get the Undergraduate Subsequent Loan Application Form [LAF].
  5. Follow each step to fill in the required details and submit. A pop-up message will appear to show that you have successfully applied. The loan serial number will also be displayed.
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NB: You will be required to pay Kshs. 1 from your MPESA account during the application process to verify your telephone number.  Please note, the application is paperless hence no printing.

  1. Students that are not Safaricom subscribers will be directed to the Portal and apply using the application form, after which they will be required to print and submit the form to the HELB Student Service Centre on Mezzanine 1 Floor at Anniversary Towers.

Creating an Account on the HEF Portal

To get started, you will need to register and create an account on the HEF Portal. This initial step is crucial as it establishes your presence in the system and enables you to proceed with the loan application process. During registration, you will be required to provide basic information, including your email address, which will serve as your primary mode of communication with the HEF Portal.

Navigating through the HEF Portal

Once you have created your account, navigating through the HEF Portal becomes essential. The portal is designed to be user-friendly, with intuitive menus and easy-to-follow instructions. You will find various features, such as mobile payment options and ussd codes, which enhance the accessibility and convenience of the application process. Take the time to familiarize yourself with the portal’s navigation to ensure a smooth and hassle-free experience.

Filling out the HELB Loan Application Form

The heart of the loan application process lies in filling out the HELB loan application form. The application form captures crucial information about your educational background, financial situation, and other relevant details. It is essential to provide accurate and complete information to increase your chances of a successful application. Recently, the HELB has introduced a new funding model that incorporates household contributions, making it even more important to pay attention to the details of the application form.

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Submitting the HELB Loan Application

Once you have filled out the loan application form, the final step is to submit it. By submitting your application, you signal your readiness to be considered for the HELB loan. Ensure that you have reviewed your application form thoroughly before submission, checking for any errors or missing information. The submission process has been made even simpler, with the availability of helb ussd codes that allow for a quick and efficient submission.

Monitoring Your HELB Loan Application Status

After submitting your loan application, it’s important to monitor its progress. The HEF Portal provides a dedicated feature that allows applicants to track their loan application status. By using this mobile app, you can receive real-time updates on any changes to your application, ensuring that you stay informed throughout the process. Monitoring your loan application status is crucial in keeping track of any requirements or follow-ups that may be needed, ensuring a smooth and efficient loan disbursement process.

Tracking the Loan Application Status Online

Tracking the status of your loan application is made easy through the HEF Portal’s online tracking feature. By logging into your account, you can access up-to-date information on the progress of your application. This allows you to stay informed and plan accordingly, ensuring that you are prepared for each stage of the loan application process. By utilizing the online tracking feature, you can have peace of mind, knowing that you are always aware of the status of your loan application.

Understanding the HELB Loan Disbursement Process

Once your loan application is approved, the next step is the loan disbursement process. Understanding the disbursement procedures is crucial to ensure a smooth transition from application to funding. The HELB utilizes various channels for loan disbursement, including mobile wallet platforms like Safaricom. Familiarize yourself with the steps involved in receiving your loan funds, ensuring that you are well-prepared to handle the disbursement process.

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What to Do if Your HELB Loan Application is Rejected

In the unfortunate event that your loan application is rejected, it is important not to lose hope. There are alternative actions you can take to address the situation. The chief executive officer of the Higher Education Loans Board, Charles Ringera, emphasizes that rejected applicants should not despair but explore options such as appealing the decision or seeking alternative funding sources. It is crucial to remain resilient and explore all available avenues to ensure that you can continue your higher education journey.

Tips and Tricks for a Successful HELB Loan Application

To increase your chances of a successful HELB loan application, here are some valuable tips and tricks. Preparation is key – gather all the necessary documentation, including academic transcripts, national identification, and any relevant certificates or awards. Avoid common mistakes, such as submitting incomplete or incorrect information, by double-checking your application form. Lastly, optimize your application by demonstrating your commitment to education, including any extracurricular activities or work experiences that showcase your dedication to higher education.

Preparing for Your HELB Loan Application

Proper preparation is essential for a successful HELB loan application. Start by gathering all the required documents, including proof of household contributions, as the new funding model takes these into account. Organize your information and ensure that you have all the necessary supporting documents to avoid delays or potential issues during the application process. By preparing in advance, you can position yourself for a smooth and efficient application experience.

Common Mistakes to Avoid When Applying for HELB Loans

When applying for HELB loans, it is important to be mindful of common mistakes that can hinder the success of your application. Here are some key points to avoid:

  • Submitting incomplete or incorrect information
  • Missing important deadlines
  • Neglecting to include supporting documentation
  • By avoiding these mistakes, you increase your chances of a successful loan application.
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Optimizing Your Chances for a Successful HELB Loan Application

To optimize your chances for a successful HELB loan application, it is important to consider the perspectives of various stakeholders involved in the process. Take the time to understand the goals and objectives of the education funding system, and align your application accordingly. By ensuring that your application meets the requirements and expectations of stakeholders, you can increase your chances of securing the funding you need for your higher education journey.

Addressing Common Queries and Concerns

As you navigate the HELB loan application process, you may encounter common queries and concerns. Rest assured, there is support available to address any issues that arise. The HEF Portal provides assistance for applicants experiencing technical difficulties, equipping you with the necessary tools to overcome any challenges you may face. Additionally, if you forget your HEF Portal login details, steps can be taken to recover and regain access to your account. By addressing these common queries and concerns, the application process can proceed smoothly.

Dealing with Technical Issues on the HEF Portal

In the event of encountering technical issues on the HEF Portal, there is support available to assist you. The helpline provided by the Higher Education Loans Board can guide you through the resolution of technical challenges. Reach out to the support team for assistance in overcoming any obstacles you encounter while using the HEF Portal. Rest assured, technical glitches should not deter you from successfully applying for HELB loans.

What to Do if You Forget Your HEF Portal Login Details?

If you forget your HEF Portal login details, there is a straightforward process to recover them. By providing your email address, you can initiate the retrieval of your login information. Follow the instructions provided, and you will be guided through the necessary steps to regain access to your HEF Portal account. Forgetting login details should not hinder your progress in the loan application process, as solutions are readily available.

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Read Also: HELB Student Portal

To obtain further details and comprehensive information, please proceed to the official website by clicking on the following link:


In conclusion, the HEF Portal provides a convenient and user-friendly platform for Kenyan students to apply for HELB loans online. The process is streamlined and efficient, ensuring that students can easily access the financial support they need for their education. By creating an account on the HEF Portal, navigating through the application form, and submitting the necessary documents, students can monitor the status of their loan application and track the disbursement process. It is important to prepare well for the application, avoid common mistakes, and optimize your chances for a successful loan approval. However, if your application is rejected, there are steps you can take to address the issue. For any technical issues or login problems, the HEF Portal offers support and assistance. Overall, the HEF Portal is a valuable resource for students seeking financial assistance and is revolutionizing the loan application process in Kenya.