Current Opportunities at Accor – March 2024

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Assistant Housekeeping Manager

Job Description

  • Supervise the day-to-day operation of the department to ensure service standards are followed
  • Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
  • Monitor labor costs while ensuring effective scheduling and department productivity
  • Address guest concerns and react quickly; logging and notifying proper departments as required
  • Report necessary maintenance items
  • Ability to prioritize and organize work assignments; delegate work.
  • To ascertain a high degree of cleanliness within the Rooms (to receive zero complaints about your department).

Qualifications

  • Diploma/Degree in Hospitality Management, or related studies
  • Minimum 2 years work experience in a similar capacity.
  • Previous leadership experience required in hotel environment

Assistant Bars Manager

Job Description

  • To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction
  • To oversee daily bar operations as per the SOPs
  • To participate actively in the creation of new drinks and improve presentations to achieve the overall objectives and propose variations
  • To ensure correct control of beverage to avoid wastage and spoilage
  • Continuously trains and develop the team to achieve set targets
  • To maintain standards specification for all beverages/food & cocktails under the guidance of the Bar Manager.
  • To inspect all fridges and bar stores to check expiry dates on all items.
  • To ensure correct handling of equipment to minimize breakages and losses.
  • To inspect all areas daily before opening according to fixed standard checklist and ensures full adherence of the closing duties.

Qualifications

  • Diploma or degree in Food & Beverage or related studies
  • 2 years’ experience in a similar capacity.

Meeting & Events Sales Manager

Job Description

  • Responsible for maximizing the hotel’s meeting and events revenue.
  • Pro-active (MICE) Sales to deliver New Business. This includes, but is not limited to, prospecting calls to agencies/companies; show rounds at the Hotels, hosting fam trips, account managing, attend brand workshops/agent visits.
  • Re-active (MICE) sales to deliver new business. Respond positively to inbound enquiries in a timely, accurate and persuasive manner. Maximize all opportunities through negotiation and upselling techniques, to convert business and drive revenue into the hotels to reach budget target. Ensure all customer enquiries and bookings are recorded, maintaining account files and records. Undertake enquiries, manage follow ups, organize supplier documentation, hands on communication with clients’ requirements throughout process, invoicing, secure deposits and full payments, posting and charging, PMS bookings (Opera), obtaining rooming lists, timings, and the flow of stays, create the function sheet, post event and real meetings and events.
  • Responsible for bookings, generating proposals, generating contracts, filling enquiries and follow up process with all MICE customers.
  • Maintains active business relationships with existing customer database and ensures new & repeat business to support revenue goals.
  • Assists in the preparation of annual revenue budget including group business, room revenues, food & beverage revenues, banquets, restaurants and other MICE related revenue streams.
  • Contributes to sales and pricing strategy in order to balance yield and volume in conjunction with the responsible revenue manager.
  • Analyzes and assists in the preparation of monthly reports including utilization report in a timely manner.
  • Responsible for monitoring Sales Accounts performance against revenue targets and implement measures to correct underperforming areas.
  • Handles incoming Meetings, Exhibition and Events leads generated.

Qualifications

  • Degree /Diploma in hospitality management or Hotel management
  • Minimum 3 years’ experience in a similar role in a 5 star hotel.
  • Experience in Opera Sales and Catering module
  • A proven track record and ability to provide high levels of service even under pressure.
  • Exceptional communication and customer service skills, both written and spoken.
  • An understanding and willingness to contribute to a 24h operational schedule when required.
  • A good understanding of revenue management and guidelines to maximise event profit.
  • Market knowledge of competitors and event industry trends.
  • Strong food and beverage knowledge.
  • Enthusiasm and commitment to delivering the best
  • Detail-oriented.

Bar Supervisor

Job Description

  • To ensure that all responsible service of alcohol procedures are practiced at all times
  • Greets guests and escorts them to tables
  • Trains and monitors Food and Beverage Attendants and ensures service standards are met
  • Ensures accurate recording and verification of Team Members time records
  • Supervises all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
  • Ensures that approved service sequences and standards are established and maintained at all times
  • Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
  • Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
  • Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
  • Promptly reports any maintenance work required to the Manager and or maintenance department
  • Maintains all outlet stock levels
  • Completes the Restaurant daily log book
  • Develops training plans and conducts on and off the job training sessions for all outlet Team Members
  • Attends all scheduled food and beverage and other relevant meetings when required
  • Monitors outlets manpower, payroll budget, control costs and maximise profitability
  • Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
  • Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
  • Handles all guest complaints immediately, courteously and satisfactorily
  • Greet all guests and escort them to their allocated tables when possible

Qualifications

  • At least 1 year experience in a similar role in a 4* or 5* star
  • Diploma in Food & Beverage or related field
  • Professional mixologist is an added advantage

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